Last modified: 2/23/2021

BADASS MOBILE MECHANIC LLC AKA BADASS MECHANIC Community Guidelines
United States

Our guidelines were developed to help make every experience feel safe, respectful, and positive. They apply to everyone who uses any of our apps, including mechanics, customers, parts delivery people. Thank you for joining us to support and safeguard a welcoming productive environment.

The guidelines below help explain some of the specific kinds of behavior or circumstances that may cause you to lose access to the Badass Mechanic platform. There will always be unforeseen events that may ultimately lead to you losing access to the Badass Mechanic apps—and we’ll update these guidelines regularly—but the following guidelines are sufficient cause for Badass Mechanic to take action. Please take a moment to read them.

Guidelines for all of us


Everyone who signs up for an  Badass Mechanic account is required to follow Badass Mechanic’s Community Guidelines. They reflect the following 3 pillars and the standards in each of these sections.

Treat everyone with respect

Our community is remarkably diverse and, chances are, you will encounter people who might not look like you or share your beliefs. The guidelines in this section help to foster positive interactions during every experience.

Help keep one another safe

We’re hard at work every day to help create safer experiences for everyone. Your safety drives us. That’s why these standards were written. In addition to following all of Badass Mechanic’s Community Guidelines, you can also find some more standards just for Badass Mechanic under “Additional guidelines for Badass Mechanic” below.

Follow the law

We’re committed to following all applicable laws and earning your trust, and we expect everyone who uses our apps to do their part and adhere to applicable laws and regulations, as well as airport rules and regulations where applicable.

Your feedback matters

If something happens, whether it’s good or bad, we make it easy for you to tell us. Our team is continuously improving our standards, and your feedback is important to keep our standards relevant as our technology evolves.

Treat everyone with respect


Treat your fellow Badass Mechanic app users as you would like to be treated yourself: with respect. The actions you take while using the Badass Mechanic apps can have a big impact on the safety and comfort of others. Courtesy matters. That’s why you are expected to exercise good judgment and behave decently toward other people when using Badass Mechanic just as you would in any public place.

For example, always try to be on time for your job or to pick up parts because nobody likes to wait. It’s also common courtesy not to shout, swear, or slam the car door. And by tidying up after yourself—whether it’s taking your old parts home or cleaning up a spilled oil—you’ll help keep the work area in good condition free of oil and help ensure the customer has a pleasant experience, too. Most importantly, remember that when you use the Badass Mechanic apps you will meet people who may look differently or think differently than you. Please respect those differences. We believe that everyone should feel supported and welcomed when they use the Badass Mechanic apps. That’s why we’ve created standards on physical contact, sexual assault and misconduct, rude behavior, unwanted contact, and discrimination.

Physical contact

Don’t touch strangers or anyone you just met while using any of Badass Mechanic’s apps. Hitting, hurting, or otherwise intending to hurt anyone is never allowed.

Sexual assault and misconduct

We all value our personal space and privacy. It’s OK to chat with other people. But please don’t comment on someone’s appearance or ask whether they are single. Sexual assault and sexual misconduct of any kind is prohibited. Sexual assault and misconduct refers to sexual contact or behavior without explicit consent of the other person.

Personal space and privacy should be respected. The following list provides examples of inappropriate conduct.

Behaviors and comments that could make people feel uncomfortable are not acceptable. Examples include nudges, whistles, and winks. Don’t touch or flirt with people you don’t know.
Certain conversations that could be perceived as harmless can be offensive. Don’t comment on appearance, perceived gender identity, or sexual orientation. Refrain from asking unrelated personal questions, such as “Are you in a relationship?” Avoid discussing your own or someone else’s sex life, using explicit language, or making jokes about sex.


Badass Mechanic has a no-sex rule. Sexual contact is prohibited while using the Badass Mechanic apps, including during a trip or delivery, regardless of whether you know the person or they give you their consent. This includes activities such as sexual intercourse, solicitation of sexual intercourse, masturbation, or touching and exposure of sexual body parts.
Threatening and rude behavior

Aggressive, confrontational, and harassing behavior is not allowed. Don’t use language or make gestures that could be disrespectful, threatening, or inappropriate. It may be a good idea to stay away from personal topics that can potentially be divisive, like religion and political beliefs.

Unwanted contact

Contact should end when the job or work is complete, unless it’s to aquire or return a lost item such as a tool. For example, texting, calling, visiting, or trying to visit someone in person after a job is finished and has been completed is not allowed.

Discrimination

You should always feel safe and welcome. That’s why we don’t tolerate conduct we’ve determined to be discriminatory. Do not discriminate against someone based on traits such as their age, color, disability, gender identity, marital status, national origin, race, religion, sex, sexual orientation, or any other characteristic protected under relevant law.

For example, it is unacceptable to refuse to provide services based on characteristics like a person’s age, color, disability, gender identity, marital status, national origin, race, religion, sex, sexual orientation, or any other characteristic protected under relevant law. It is also unacceptable to rate another mechanic—whether they’re a local mechanic, mechanic person, customer, competitor, or job—based on these traits.

In addition, it is not acceptable to discriminate on the basis of a customer’s destination or a customer’s location. We understand how important it is to fit customers around your life, rather than the other way around. It is not a violation of these guidelines to pass on a job because it does not work for you. But intentionally refusing or canceling requests, or using features in the Badass Mechanic apps to avoid receiving trip or delivery requests, solely for the purpose of avoiding a particular neighborhood or person due to the characteristics of the people or businesses that are located in that area is not allowed.

You can learn more about Badass Mechanic’s Non-Discrimination Policy here.

We also want to help increase the work options for customers with disabilities. That’s why we have information available for mechanics, and customers on this topic. You can go here to learn more about Badass Mechanic’s commitment to accessibility. Mechanics using the Badass Mechanic apps must comply with all relevant laws governing the transportation of chemicals, oils, cleaners, containers, hazardous waste, fuels, used parts, new parts and equipment, equipment od any kind related to jobs with Badass Mechanic, including transporting across state lines.

Help keep one another safe


Everyone has a role to play in helping to create a safe environment. That’s why we have standards on account sharing, account holder age, and more.

Account sharing

Account sharing is not allowed. To use any Badass Mechanic app, you need to register and maintain an active account. Don’t let another person use your account, and never share your personal username and password with anyone else. For example, mechanics must complete all jobs they accept after the show up fee is accepted and the customer has been charged the show up fee up until final delivery to the customer—with no exception.

Badass Mechanics are prohibited from jobs the customer is not of legal adult age or People under the age of 18 unless the underage person is accompanied full time by an adult of their own. 

You must be 18 years or older to have an Badass Mechanic account. This means that you must be at least 18 years old to ride on a bike or scooter or unaccompanied in a car. Adults can’t request a ride for someone under the age of 18 or allow children to ride alone—they must be accompanied by an adult. When ordering food, children are also not allowed to use an adult’s Badass Mechanic account by themselves.

Extra passengers

When driving with Badass Mechanic, no one other than the requesting customer are permitted in the vehicle. When riding with Badass Mechanic, the account holder is responsible for the behavior of their entire party. If you request a ride to the bank or ATM you’re held responsible for their behavior during their trip or delivery.

Vehicle information

For an easy job, the Badass Mechanic apps give mechanics and customers identifying information about job, customer and mechanics and their vehicles, including their license plate number, vehicle make and model, profile picture, and name. Inaccurate or outdated information creates confusion among customers and can diminish their experience using the Badass Mechanic apps.

Mechanics should take jobs and customers using only approved vehicles. To provide accurate information, let us know your vehicle information and any updates to your documentation that may become invalid, like a driver’s license that’s about to expire.

Being out on the road means doing your part to help keep yourself and others safe. This means keeping your eyes on the road, being well rested, and watching for situations that may require quick action. We review mechanic and customer reports of potentially unsafe harmful behaviors.

Proper maintenance and upkeep

Drivers are expected to maintain their cars with brakes, seat belts, and tires in good operating condition. This means maintaining your car according to industry safety and maintenance standards.

Share the road

Safe roadways means practicing safe behavior, which includes looking out for all travelers, regardless of how they get around.

Public emergencies
Badass Mechanic may take additional measures to try to preserve the safety of our platform during public emergencies, including but not limited to natural disasters, public health emergencies, and public crisis situations.

For example, if Badass Mechanic receives notice from a customer or person that someone using the Badass Mechanic platform may present a potential for public harm, we may waitlist the individual’s account until it is reasonably safe to allow the individual to resume using the
Badass Mechanic platform. Similarly, we may prevent individuals in an entire city or region from using part or all of the Badass Mechanic platform in order to comply with guidance from authorities during a time of public health emergency, natural disaster, or other public crisis situation, or when the continued availability of the Badass Mechanic platform might present a clear and present danger.

Additional guidelines for Badass Mechanic
In addition to following all of Badass Mechanic’s Community Guidelines, the standards below apply to Badass Mechanic orders and Parts deliveries.

Proper handling of orders

Proper repairing of cars, trucks, rv’s and equipment is the responsibility of the mechanic.

Mechanics may outline certain work guidelines that promote safety, adhere to regulatory guidance, or accommodate mechanics requests for safety. For example, the mechanic notices an unsafe locaton or hazaed to himself, the mechanic can request the customer to fix the safety concern.

mechanics should do all work safely and in accordance with relevant safety standards.

Customers should provide a safe area for work that make mechanics feel safe. Our staff are expected to exercise good judgment and behavior, just as they would with their customers. For example, mechanics should work to prevent violent incidents on any premises that might endanger mechanics or others safety and is soley the responsibility of the mechanic to assure their safety and the safety of others..

Alcohol delivery

All jobs that contain alcohol present must comply with any applicable laws and restrictions on of alcohol and hours of service. Only customers who are the legal age to buy alcohol (21 in the US). Customers will be asked to provide government-issued photo IDs to verify age and identity when an alcohol delivery arrives. If you do not have a valid government-issued photo ID, or appear intoxicated, the show up fee portion of your order will not be able to be refunded to you and parts ordered may be returned at the customers expense.

Mechanics are prohibited by law from Using, having or consuming any alcohol to customers under the local legal drinking age, is a violation of Badass Mechanic Policy and will be banned immediatly.

Follow all laws

Everyone is responsible for knowing and obeying all applicable laws, including airport rules and regulations when at the airport, and the rules of the road—including speed and traffic laws—at all times when using the Badass Mechanic apps.

To maintain uninterrupted access to the Badass Mechanic apps, all relevant licensing and permitting requirements for mechanics must be kept up to date. For example, all mechanics using a vehicle are required by law to maintain a valid driver’s license, insurance, and vehicle registration, this also includes meeting the applicable regulatory requirements for mechanics in your area. We review reports of collisions or traffic citations that may have happened during a job, and other reports that may indicate poor, unsafe, or unsafe work, while using the Badass Mechanic apps. Local rules about parking may limit where you can park your vehicle when accepting jobs, or doing repairs of any kind. For example, stopping on freeway or blocking accessibility ramps may violate the law.

For customers, let your mechanic person handle the job. For example, don’t touch the tools, and don’t tamper with the gear or other tools, buttons, or components that are used to operate tools. Don’t speed or make illegal stops, dropoffs, or maneuvers.

When riding a bike or scooter, be mindful of local regulations and rules when riding and parking; you can check your city government’s website for applicable laws. Following local rules of the road usually requires you to yield to pedestrians, ride in the direction of traffic, signal if you’re planning to change direction, and come to a complete stop at red lights and stop signs.

Property damage

Damaging property is never allowed and is 100% the responsibility of the mechanic. Some examples include damaging the car, bike, RV, scooter, or other modes of transportation or jobs through the Badass Mechanic networks. It is the responsibility of each mechanic or contractor to replace any damage to customer equipment or by breaking or vandalizing a phone or tablet; intentionally spilling food or drink; smoking in a car; or vomiting due to excessive alcohol consumption or otherwise. If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear.

Drugs and alcohol

Drug use and open containers of alcohol are never allowed while using the Badass Mechanic apps.

If you’re a mechanic by law, you cannot drive or bike while intoxicated. The law prohibits driving or biking while under the influence of alcohol, drugs, or any other substance that impairs your ability to safely operate a vehicle. If you encounter a customer who is too drunk or rowdy, you have the right to decline the job for your own safety.

If customer have reason to believe you may be under the influence of drugs or alcohol, ask the mechanic to end and leave the job immediately and call 911. After the driver has left report your experience to Badass Mechanic.

Firearms ban

Mechanics are prohibited from carrying firearms of any kind while using the Badass Mechanic network or apps, to the extent permitted by applicable law.

Fraud

Deception can weaken trust and also be dangerous. Intentionally falsifying information or assuming someone else’s identity, for example when signing in or undergoing a security check, isn’t allowed. It is important to provide accurate information when reporting incidents, creating and accessing your accounts, disputing charges or fees, and requesting credits. Only request fees or refunds that you’re entitled to, and use offers and promotions only as intended. Don’t knowingly complete invalid transactions.

Fraudulent activity may also include, but not be limited to: deliberately increasing the time or distance of a job for fraudulent purposes or otherwise; accepting a job, order, or requests without the intention to complete, including provoking cusotmers to cancel for fraudulent purposes; creating dummy accounts for fraudulent purposes; claiming fraudulent fees or charges, like false cleaning fees; intentionally requesting, accepting, or completing fraudulent or falsified jobs retaining all or a portion of the item, and not delivering the entire job; abusing promotions and/or not using them for their intended purpose; disputing charges for fraudulent or illegitimate reasons; or creating improper duplicate accounts.

Street hails and other unacceptable activities

The law and Badass Mechanic prohibits street hails while using the Badass Mechanic Network and apps, so never solicit payment of fares outside the Badass Mechanic system. Customers should not pay for sorvices in cash, and customers should not request mechanic services outside of the Badass Mechanic system.

Never harm the business or brand by doing things like using Badass Mechanic‘s trademark or intellectual property without permission. Drivers should only use Badass Mechanic logos, decals that is distributed by Badass Mechanic. The use of unauthorized or third-party items—such as lights, placards, signs, or similar items bearing Badass Mobile Mechanic or Badass Mechanic’s name or trademark—may confuse customers.

Your feedback matters
If something happens, whether it’s good or bad, we make it easy for you to tell us. Our team is continuously improving our standards, and your feedback is important to keep our standards relevant as our technology evolves. Please rate your experience at the end of each trip or delivery. Honest feedback helps ensure that everyone is accountable for their behavior. This accountability helps create a respectful, safe environment. And if something happens—such as a traffic accident—and you want to report it, you can tap Help in the app or visit https://BadassMechanic.com/ so that our customer support team can follow up. In case of an emergency or if you find yourself in immediate danger, alert your local authorities or emergency services before notifying Badass Mechanic.

If you’re a mechanic person don’t want to accept the job or requests, you can just log off. This helps keep the system running smoothly for everyone.

For mechanics and customers, if you consistently decline jobs or order requests in a row, our technology may assume you do not want to accept more jobs or orders or have forgotten to log out, and you may be temporarily logged out.

How Badass Mechanic enforces our guidelines
Losing access to the Badass Mechanic apps may be disruptive to your life or to your business. That’s why we believe it is important to have clear standards that explain the circumstances in which you may lose access to the Badass Mechanic apps. If you violate any applicable terms of use, terms of the contractual agreement you agreed to when signing up for an account with Badass Mechanic, or any of these Community Guidelines, you can lose access to the Badass Mechanic apps. Violating the Community Guidelines could also lead you to lose access to all Badass Mechanic accounts.

Badass Mechanic receives feedback through a variety of channels, reviews reports submitted to our customer support team that may violate our Community Guidelines, and may investigate through a specialized team. If we are made aware of potentially problematic behavior, we may contact you so we can look into it. We may, at our sole discretion, put a hold on your account or turn your account inactive until our review is complete.

Not following any of our guidelines may result in the loss of access to your Badass Mechanic accounts. This may include certain actions you may take outside of the app, if we determine that those actions threaten the safety of the Badass Mechanic community, or cause harm to Badass Mechanic’s brand, reputation, or business. And if the issues raised are serious or a repeat report, or you refuse to cooperate, you may lose access to the Badass Mechanic apps. Any behavior involving violence, sexual misconduct, harassment, discrimination, or illegal activity while using the Badass Mechanic apps can result in the immediate loss of access to the Badass Mechanic apps. Additionally, when law enforcement is involved, we will cooperate with their investigation in accordance with our Guidelines for Law Enforcement Authorities for the US here and for Canada here.

Lastly, all mechanics wanting to use the Badass Mechanic apps undergo a screening process, including motor vehicle record and background checks. A driver or delivery person will lose access to their Badass Mechanic account(s) if a routine motor vehicle record or background check uncovers a violation of Badass Mechanic’s Community Guidelines or other criteria required by local regulators.

To read more about our Community Guidelines, go here.

Mechanics and customers can access Terms of Use for Badass Mobile Mechanic and Badass Mechanic for the United States here and Terms and Conditions here. Mechanics and customers can access their legal agreement with Badass Mechanic here.

Getting back on the road after deactivation

If you’re a mechanic and you lose access to your Badass Mechanic account for a low star rating, you may have the opportunity to get back on if you provide proof that you’ve successfully taken a quality improvement course offered by third-party experts, available online in all US cities, and in person in certain US cities. Check with your local Badass Mechanic team or BadassMechanic.com to find out more.

Last modified: 4/22/2020

BADASS MECHANIC & Community Guidelines
United States

Our guidelines were developed to help make every experience feel safe, respectful, and positive. They apply to everyone who uses any of our apps, including mechanics, customers, parts delivery people. Thank you for joining us to support and safeguard a welcoming productive environment.

The guidelines below help explain some of the specific kinds of behavior or circumstances that may cause you to lose access to the Badass Mechanic platform. There will always be unforeseen events that may ultimately lead to you losing access to the Badass Mechanic apps—and we’ll update these guidelines regularly—but the following guidelines are sufficient cause for Badass Mechanic to take action. Please take a moment to read them.

Guidelines for all of us
Everyone who signs up for an Badass Mechanic account is required to follow Badass Mechanic’s Community Guidelines. They reflect the following 3 pillars and the standards in each of these sections.

Treat everyone with respect

Our community is remarkably diverse and, chances are, you will encounter people who might not look like you or share your beliefs. The guidelines in this section help to foster positive interactions during every experience.

Help keep one another safe

We’re hard at work every day to help create safer experiences for everyone. Your safety drives us. That’s why these standards were written. In addition to following all of Badass Mechanic’s Community Guidelines, you can also find some more standards just for Badass Mechanic under “Additional guidelines for Badass Mechanic” below.

Follow the law

We’re committed to following all applicable laws and earning your trust, and we expect everyone who uses our apps to do their part and adhere to applicable laws and regulations, as well as airport rules and regulations where applicable.

Your feedback matters

If something happens, whether it’s good or bad, we make it easy for you to tell us. Our team is continuously improving our standards, and your feedback is important to keep our standards relevant as our technology evolves.

Treat everyone with respect
Treat your fellow Badass Mechanic app users as you would like to be treated yourself: with respect. The actions you take while using the Badass Mechanic apps can have a big impact on the safety and comfort of others. Courtesy matters. That’s why you are expected to exercise good judgment and behave decently toward other people when using Badass Mechanic just as you would in any public place.

For example, always try to be on time for your job or to pick up parts because nobody likes to wait. It’s also common courtesy not to shout, swear, or slam the car door. And by tidying up after yourself—whether it’s taking your old parts home or cleaning up a spilled oil—you’ll help keep the work area in good condition free of oil and help ensure the customer has a pleasant experience, too. Most importantly, remember that when you use the Badass Mechanic apps you will meet people who may look differently or think differently than you. Please respect those differences. We believe that everyone should feel supported and welcomed when they use the Badass Mechanic apps. That’s why we’ve created standards on physical contact, sexual assault and misconduct, rude behavior, unwanted contact, and discrimination.

Physical contact

Don’t touch strangers or anyone you just met while using any of Badass Mechanic’s apps. Hitting, hurting, or otherwise intending to hurt anyone is never allowed.

Sexual assault and misconduct

We all value our personal space and privacy. It’s OK to chat with other people. But please don’t comment on someone’s appearance or ask whether they are single. Sexual assault and sexual misconduct of any kind is prohibited. Sexual assault and misconduct refers to sexual contact or behavior without explicit consent of the other person.

Personal space and privacy should be respected. The following list provides examples of inappropriate conduct.

Behaviors and comments that could make people feel uncomfortable are not acceptable. Examples include nudges, whistles, and winks. Don’t touch or flirt with people you don’t know.
Certain conversations that could be perceived as harmless can be offensive. Don’t comment on appearance, perceived gender identity, or sexual orientation. Refrain from asking unrelated personal questions, such as “Are you in a relationship?” Avoid discussing your own or someone else’s sex life, using explicit language, or making jokes about sex.
Badass Mechanic has a no-sex rule. Sexual contact is prohibited while using the Badass Mechanic apps, including during a trip or delivery, regardless of whether you know the person or they give you their consent. This includes activities such as sexual intercourse, solicitation of sexual intercourse, masturbation, or touching and exposure of sexual body parts.
Threatening and rude behavior

Aggressive, confrontational, and harassing behavior is not allowed. Don’t use language or make gestures that could be disrespectful, threatening, or inappropriate. It may be a good idea to stay away from personal topics that can potentially be divisive, like religion and political beliefs.

Unwanted contact

Contact should end when the job or work is complete, unless it’s to aquire or return a lost item such as a tool. For example, texting, calling, visiting, or trying to visit someone in person after a job is finished and has been completed is not allowed.

Discrimination

You should always feel safe and welcome. That’s why we don’t tolerate conduct we’ve determined to be discriminatory. Do not discriminate against someone based on traits such as their age, color, disability, gender identity, marital status, national origin, race, religion, sex, sexual orientation, or any other characteristic protected under relevant law.

For example, it is unacceptable to refuse to provide services based on characteristics like a person’s age, color, disability, gender identity, marital status, national origin, race, religion, sex, sexual orientation, or any other characteristic protected under relevant law. It is also unacceptable to rate another mechanic—whether they’re a local mechanic, mechanic person, customer, competitor, or job—based on these traits.

In addition, it is not acceptable to discriminate on the basis of a customer’s destination or a customer’s location. We understand how important it is to fit customers around your life, rather than the other way around. It is not a violation of these guidelines to pass on a job because it does not work for you. But intentionally refusing or canceling requests, or using features in the Badass Mechanic apps to avoid receiving trip or delivery requests, solely for the purpose of avoiding a particular neighborhood or person due to the characteristics of the people or businesses that are located in that area is not allowed.

You can learn more about Badass Mechanic’s Non-Discrimination Policy here.

We also want to help increase the work options for customers with disabilities. That’s why we have information available for mechanics, and customers on this topic. You can go here to learn more about Badass Mechanic’s commitment to accessibility. Mechanics using the Badass Mechanic apps must comply with all relevant laws governing the transportation of chemicals, oils, cleaners, containers, hazardous waste, fuels, used parts, new parts and equipment, equipment od any kind related to jobs with Badass Mechanic, including transporting across state lines.

Help keep one another safe
Everyone has a role to play in helping to create a safe environment. That’s why we have standards on account sharing, account holder age, and more.

Account sharing

Account sharing is not allowed. To use any Badass Mechanic app, you need to register and maintain an active account. Don’t let another person use your account, and never share your personal username and password with anyone else. For example, mechanics must complete all jobs they accept after the show up fee is accepted and the customer has been charged the show up fee up until final delivery to the customer—with no exception.

Badass Mechanics are prohibited from jobs that the customer is not of legal adult age or People under the age of 18.

You must be 18 years or older to have an Badass Mechanic account. This means that you must be at least 18 years old to ride on a bike or scooter or unaccompanied in a car. Adults can’t request a ride for someone under the age of 18 or allow children to ride alone—they must be accompanied by an adult. When ordering food, children are also not allowed to use an adult’s Badass Mechanic account by themselves.

Extra passengers

When driving with Badass Mechanic, no one other than the requesting customer are permitted in the vehicle. When riding with Badass Mechanic, the account holder is responsible for the behavior of their entire party. If you request a ride to the bank or ATM you’re held responsible for their behavior during their trip or delivery.

Vehicle information

For an easy job, the Badass Mechanic apps give mechanics and customers identifying information about job, customer and mechanics and their vehicles, including their license plate number, vehicle make and model, profile picture, and name. Inaccurate or outdated information creates confusion among customers and can diminish their experience using the Badass Mechanic apps.

Mechanics should take jobs and customers using only approved vehicles. To provide accurate information, let us know your vehicle information and any updates to your documentation that may become invalid, like a driver’s license that’s about to expire.

Being out on the road means doing your part to help keep yourself and others safe. This means keeping your eyes on the road, being well rested, and watching for situations that may require quick action. We review mechanic and customer reports of potentially unsafe harmful behaviors.

Proper maintenance and upkeep

Drivers are expected to maintain their cars with brakes, seat belts, and tires in good operating condition. This means maintaining your car according to industry safety and maintenance standards.

Share the road

Safe roadways means practicing safe behavior, which includes looking out for all travelers, regardless of how they get around.

Public emergencies
Badass Mechanic may take additional measures to try to preserve the safety of our platform during public emergencies, including but not limited to natural disasters, public health emergencies, and public crisis situations.

For example, if Badass Mechanic receives notice from a customer or person that someone using the Badass Mechanic platform may present a potential for public harm, we may waitlist the individual’s account until it is reasonably safe to allow the individual to resume using the
Badass Mechanic platform. Similarly, we may prevent individuals in an entire city or region from using part or all of the Badass Mechanic platform in order to comply with guidance from authorities during a time of public health emergency, natural disaster, or other public crisis situation, or when the continued availability of the Badass Mechanic platform might present a clear and present danger.

Additional guidelines for Badass Mechanic
In addition to following all of Badass Mechanic’s Community Guidelines, the standards below apply to Badass Mechanic orders and Parts deliveries.

Proper handling of orders

Proper repairing of cars, trucks, rv’s and equipment is the responsibility of the mechanic.

Mechanics may outline certain work guidelines that promote safety, adhere to regulatory guidance, or accommodate mechanics requests for safety. For example, the mechanic notices an unsafe locaton or hazaed to himself, the mechanic can request the customer to fix the safety concern.

mechanics should do all work safely and in accordance with relevant safety standards.

Customers should provide a safe area for work that make mechanics feel safe. Our staff are expected to exercise good judgment and behavior, just as they would with their customers. For example, mechanics should work to prevent violent incidents on any premises that might endanger mechanics or others safety and is soley the responsibility of the mechanic to assure their safety and the safety of others..

Alcohol delivery

All jobs that contain alcohol present must comply with any applicable laws and restrictions on of alcohol and hours of service. Only customers who are the legal age to buy alcohol (21 in the US). Customers will be asked to provide government-issued photo IDs to verify age and identity when an alcohol delivery arrives. If you do not have a valid government-issued photo ID, or appear intoxicated, the show up fee portion of your order will not be able to be refunded to you and parts ordered may be returned at the customers expense.

Mechanics are prohibited by law from Using, having or consuming any alcohol to customers under the local legal drinking age, is a violation of Badass Mechanic Policy and will be banned immediatly.

Follow all laws

Everyone is responsible for knowing and obeying all applicable laws, including airport rules and regulations when at the airport, and the rules of the road—including speed and traffic laws—at all times when using the Badass Mechanic apps.

To maintain uninterrupted access to the Badass Mechanic apps, all relevant licensing and permitting requirements for mechanics must be kept up to date. For example, all mechanics using a vehicle are required by law to maintain a valid driver’s license, insurance, and vehicle registration, this also includes meeting the applicable regulatory requirements for mechanics in your area. We review reports of collisions or traffic citations that may have happened during a job, and other reports that may indicate poor, unsafe, or unsafe work, while using the Badass Mechanic apps. Local rules about parking may limit where you can park your vehicle when accepting jobs, or doing repairs of any kind. For example, stopping on freeway or blocking accessibility ramps may violate the law.

For customers, let your mechanic person handle the job. For example, don’t touch the tools, and don’t tamper with the gear or other tools, buttons, or components that are used to operate tools. Don’t speed or make illegal stops, dropoffs, or maneuvers.

When riding a bike or scooter, be mindful of local regulations and rules when riding and parking; you can check your city government’s website for applicable laws. Following local rules of the road usually requires you to yield to pedestrians, ride in the direction of traffic, signal if you’re planning to change direction, and come to a complete stop at red lights and stop signs.

Property damage

Damaging property is never allowed and is 100% the responsibility of the mechanic. Some examples include damaging the car, bike, RV, scooter, or other modes of transportation or jobs through the Badass Mechanic networks. It is the responsibility of each mechanic or contractor to replace any damage to customer equipment or by breaking or vandalizing a phone or tablet; intentionally spilling food or drink; smoking in a car; or vomiting due to excessive alcohol consumption or otherwise. If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear.

Drugs and alcohol

Drug use and open containers of alcohol are never allowed while using the Badass Mechanic apps.

If you’re a mechanic by law, you cannot drive or bike while intoxicated. The law prohibits driving or biking while under the influence of alcohol, drugs, or any other substance that impairs your ability to safely operate a vehicle. If you encounter a customer who is too drunk or rowdy, you have the right to decline the job for your own safety.

If customer have reason to believe you may be under the influence of drugs or alcohol, ask the mechanic to end and leave the job immediately and call 911. After the driver has left report your experience to Badass Mechanic.

Firearms ban

Mechanics are prohibited from carrying firearms of any kind while using the Badass Mechanic network or apps, to the extent permitted by applicable law.

Fraud

Deception can weaken trust and also be dangerous. Intentionally falsifying information or assuming someone else’s identity, for example when signing in or undergoing a security check, isn’t allowed. It is important to provide accurate information when reporting incidents, creating and accessing your accounts, disputing charges or fees, and requesting credits. Only request fees or refunds that you’re entitled to, and use offers and promotions only as intended. Don’t knowingly complete invalid transactions.

Fraudulent activity may also include, but not be limited to: deliberately increasing the time or distance of a job for fraudulent purposes or otherwise; accepting a job, order, or requests without the intention to complete, including provoking cusotmers to cancel for fraudulent purposes; creating dummy accounts for fraudulent purposes; claiming fraudulent fees or charges, like false cleaning fees; intentionally requesting, accepting, or completing fraudulent or falsified jobs retaining all or a portion of the item, and not delivering the entire job; abusing promotions and/or not using them for their intended purpose; disputing charges for fraudulent or illegitimate reasons; or creating improper duplicate accounts.

Street hails and other unacceptable activities

The law and Badass Mechanic prohibits street hails while using the Badass Mechanic Network and apps, so never solicit payment of fares outside the Badass Mechanic system. Customers should not pay for sorvices in cash, and customers should not request mechanic services outside of the Badass Mechanic system.

Never harm the business or brand by doing things like using Badass Mechanic‘s trademark or intellectual property without permission. Drivers should only use Badass Mechanic logos, decals that is distributed by Badass Mechanic. The use of unauthorized or third-party items—such as lights, placards, signs, or similar items bearing Badass Mobile Mechanic or Badass Mechanic’s name or trademark—may confuse customers.

Your feedback matters
If something happens, whether it’s good or bad, we make it easy for you to tell us. Our team is continuously improving our standards, and your feedback is important to keep our standards relevant as our technology evolves. Please rate your experience at the end of each trip or delivery. Honest feedback helps ensure that everyone is accountable for their behavior. This accountability helps create a respectful, safe environment. And if something happens—such as a traffic accident—and you want to report it, you can tap Help in the app or visit https://BadassMechanic.com/ so that our customer support team can follow up. In case of an emergency or if you find yourself in immediate danger, alert your local authorities or emergency services before notifying Badass Mechanic.

If you’re a mechanic person don’t want to accept the job or requests, you can just log off. This helps keep the system running smoothly for everyone.

For mechanics and customers, if you consistently decline jobs or order requests in a row, our technology may assume you do not want to accept more jobs or orders or have forgotten to log out, and you may be temporarily logged out.

How Badass Mechanic enforces our guidelines
Losing access to the Badass Mechanic apps may be disruptive to your life or to your business. That’s why we believe it is important to have clear standards that explain the circumstances in which you may lose access to the Badass Mechanic apps. If you violate any applicable terms of use, terms of the contractual agreement you agreed to when signing up for an account with Badass Mechanic, or any of these Community Guidelines, you can lose access to the Badass Mechanic apps. Violating the Community Guidelines could also lead you to lose access to all Badass Mechanic accounts.

Badass Mechanic receives feedback through a variety of channels, reviews reports submitted to our customer support team that may violate our Community Guidelines, and may investigate through a specialized team. If we are made aware of potentially problematic behavior, we may contact you so we can look into it. We may, at our sole discretion, put a hold on your account or turn your account inactive until our review is complete.

Not following any of our guidelines may result in the loss of access to your Badass Mechanic accounts. This may include certain actions you may take outside of the app, if we determine that those actions threaten the safety of the Badass Mechanic community, or cause harm to Badass Mechanic’s brand, reputation, or business. And if the issues raised are serious or a repeat report, or you refuse to cooperate, you may lose access to the Badass Mechanic apps. Any behavior involving violence, sexual misconduct, harassment, discrimination, or illegal activity while using the Badass Mechanic apps can result in the immediate loss of access to the Badass Mechanic apps. Additionally, when law enforcement is involved, we will cooperate with their investigation in accordance with our Guidelines for Law Enforcement Authorities for the US here and for Canada here.

Lastly, all mechanics wanting to use the Badass Mechanic apps undergo a screening process, including motor vehicle record and background checks. A driver or delivery person will lose access to their Badass Mechanic account(s) if a routine motor vehicle record or background check uncovers a violation of Badass Mechanic’s Community Guidelines or other criteria required by local regulators.

To read more about our Community Guidelines, go here.

Mechanics and customers can access Terms of Use for Badass Mobile Mechanic and Badass Mechanic for the United States here and Terms and Conditions here. Mechanics and customers can access their legal agreement with Badass Mechanic here.

Getting back on the road after deactivation

If you’re a mechanic and you lose access to your Badass Mechanic account for a low star rating, you may have the opportunity to get back on if you provide proof that you’ve successfully taken a quality improvement course offered by third-party experts, available online in all US cities, and in person in certain US cities. Check with your local Badass Mechanic team or BadassMechanic.com to find out more.

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